Return & Refund Policy

Refund & Return Policy

At Kimonos Outlet, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process to ensure a smooth and stress-free experience.

Return Period

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To begin a return, please contact us at Kimonosoutlet@outlook.com

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in original condition

  • All original tags, labels, and packaging must be intact

  • The item must not show signs of wear, washing, or damage

How to Initiate a Return

To start a return, email us at Kimonosoutlet@outlook.com and include:

  • Your order number

  • A brief reason for the return

Our customer support team will respond with clear, step-by-step return instructions.

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

  • Please ensure the item is securely packaged to prevent damage during transit

Refund Process

  • Once your return is received and inspected, we will notify you of the approval status

  • Approved refunds will be issued to the original payment method

  • Refunds typically appear within 5–7 business days, depending on your payment provider

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, washed, or worn

  • Items returned without original tags or packaging

  • Customized, personalized, or clearance items

  • Items returned after the 30-day return window

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at Kimonosoutlet@outlook.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the damaged or defective item

We will assist you with a replacement or refund as quickly as possible.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your purchase within 14 days, without providing a reason.

Returned items must be:

  • Unworn and unused

  • In original condition with tags attached

  • In original packaging

  • Accompanied by proof of purchase

Contact Information

For any questions or assistance regarding returns or refunds, please contact us at:

📧 Kimonosoutlet@outlook.com

Our customer support team is always happy to help.

Policy Updates

Kimonos Outlet reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on our website at www.kimonosoutlet.com. We encourage customers to review this policy periodically.

Thank you for choosing Kimonos Outlet. We appreciate your trust and are committed to delivering quality products and excellent customer service.